These terms (the "Terms") apply when you visit or buy from mumfysmodels.co.uk (the "Website"). The Website is operated by Mr J Mumford trading as Mumfy's Models("we", "us", "our"), of HG50LN.

You can contact us at sales@mumfysmodels.co.uk or on +447799036667.

By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website or place an order. Nothing in these Terms affects your statutory rights as a consumer.

We may update these Terms from time to time. The version on the Website on the day you place your order applies to that order.

Postage and Delivery

See our up-to-date information here: Postage and Packaging.

Returns, Cancellations and Faulty Goods

Changing your mind

You have the right to cancel your order for any reason within 14 days of receiving your goods. We give you 30 days from delivery to tell us you want to return something. To cancel, email sales@mumfysmodels.co.uk with your name, order number and the items concerned. You can use any clear wording, and you don't need our permission.

Once you've told us, please send the goods back within 14 days. You are responsible for the cost of returning them, so we recommend using a tracked service, as you are responsible for items until they reach us. Please take reasonable care of the goods and return them in a condition as close to new as possible, ideally in their original packaging. If goods are returned used or damaged beyond what's needed to inspect them, we may deduct an amount for the loss in value.

We will refund the price of the goods and the original standard delivery charge to your original payment method within 14 days of receiving the goods back (or of receiving proof you've sent them, if sooner). We won't refund by store credit unless you ask for it.

Faulty or not-as-described goods

If an item is faulty, damaged, or not as described, you have legal rights under the Consumer Rights Act 2015 and we will always honor them.

•Within 30 days of delivery, you can reject the item and get a full refund.

•After 30 days, you can ask us to repair or replace it. If that isn't possible, or is unsuccessful, you can ask for a price reduction or a final refund.

•Contact us with your order number and, where possible, a photo of the problem. We will pay the reasonable cost of returning faulty or misdescribed goods, and refunds go to your original payment method.

This policy does not affect your statutory rights.

Order Cancellation and Modification

If you decide to cancel or modify your order, please contact us as soon as possible. We will do our best to make the change. If it's too late for us to cancel or modify your order, you can return it to us once you've received it under the returns policy above.

Duties and International Fees

Deliveries to countries outside the UK may incur duties, taxes or charges that are not included in the total price displayed. To avoid unforeseen charges, we recommend contacting your local customs office for information on fees before placing your order.

Payments

Payments are processed by PayPal and/or Stripe. We do not see or store your full card details. See our Privacy Policy for how payment and order data is handled.

Privacy and Cookies

How we collect and use personal data, and how we use cookies and similar technologies, is explained in our Privacy Policy. Please read it. It is not part of the contract for the sale of goods, but it explains how we handle your data when you use the Website.

Our Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot legally be excluded or limited.

Governing Law

These Terms are governed by the law of England and Wales. If you are a consumer, you may also have the benefit of the mandatory consumer protection laws of the part of the UK where you live.